Leonard Coombe Equestrian Terms & Conditions

Please read these terms and conditions carefully, if you do not agree with them do not use this website.
Nothing in these terms affects your statutory rights. By using the www.leonardcoombe.co.uk website, you signify your agreement to be bound by these terms. The information on this website is not intended to provide any recommendations, endorsements, or advice.
Leonard Coombe Master Saddlers (Leonard Coombe) aims to provide you with continuous and error-free access to the website.

The information we ask you when placing an order is for billing and delivery purposes or for contacting you if we have a query. Once you have placed an order we will contact you to confirm the order, to confirm when your order has been dispatched, and/or if we have any other information regarding your order. Pricing All prices on products offered by Leonard Coombe are priced in pounds sterling and where applicable include UK VAT at the current rate.
Occasionally despite our best efforts items may appear miss priced, should the correct price be lower than the shown price we will always charge you the lower price. If the correct price is higher we will contact you to advise the correct price and request instructions, if you do not reply to us within 3 days (excluding Sundays & Bank Holidays) we will cancel the order for that item.

Availability Leonard Coombe endeavours to maintain accurate stock levels. However, if an item is out of stock we will notify you as soon as possible, and advise of availability and delivery times.
For all special orders items, such as those not held in our usual stock, or custom items, such as those with personalization or custom made, we will email you with availability and estimated delivery time. We will not process your order until you have sent confirmation of the order. We will take payment for all special/custom orders once we have received your order confirmation.
All special/custom orders are non-refundable. Payment
We accept all major credit cards (excluding Diners Club Cards). Cards are not debited until goods are dispatched. Online payments are carried out through a secure environment and transactions are shown in pounds sterling.
Only enter your payment details when asked, do not email your card details to us.
No responsibility can be taken for security if you provide your details in this way.
Offers and Promotions Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer.
Multi-buy promotions, including buy one get one free and three for two offers, will only apply to the items stated and must be purchased within one transaction.
If free postage is offered, it applies to Standard Delivery only and excludes quoted and overseas deliveries. A minimum order value of £50 will be required to qualify for postage offers.
We aim to deliver the Goods within the indicative timescales shown on Our Website. References to "working day" shall mean any day of the week excluding weekends and Bank Holidays. However, time is not of the essence for delivery or performance and all delivery dates specified on our Website and in any correspondence are estimates only. This means that We will not be responsible if Goods are delivered outside those times and We will not be liable for the consequences of any delay. If We are unable to deliver the Goods within the indicated timescale, We shall use reasonable efforts to tell You this by e-mail and give You an amended delivery estimate.
Please note we are unable to process claims for missing deliveries for 10 working days. Claims for missing Parcels must be made within 28 days of dispatch. If you (The Customer) do not notify us within this period we will be unable to investigate/replace/refund the order

We will deliver your products to the address shown on your order details. However Leonard Coombe maintains the right to cancel the order if we are unable to deliver to the address. Title to and risk of loss of your order pass to you upon delivery to the address on the order. Please note if you ( The Customer ) request the order be left in a safe place or delivered to an alternative address title is to you and the risk of loss passes to you upon delivery.

Upon completing a transaction you will be sent an email acknowledging your order to the email address provided by you. This email will detail the products you have ordered. To avoid doubt this email does not constitute an order confirmation nor order acceptance. By placing an Order, you make an offer to us to purchase the Products you have selected based on these terms and conditions. We hold the right to decline your offer at our discretion if necessary. Your order will be accepted only when we dispatch to you the products that you have ordered.
Any damages must be notified to the courier upon delivery and 'we' must be notified of missing items or parts within 72 hours of delivery.

We will hold your click-and-collect order for 4 weeks. After this point, your order will be cancelled and we hold the right to partially refund your order if it has devalued in this time (Ie an item with an expiry date or a seasonal item.)

We hold the right if necessary to return products to the manufacturer for their assessments/comments Please allow up to 30 days for an exchange or refund in these circumstances. We are unable to handle or inspect returned items unless they are clean and dry due to health and safety. This clause is in accordance with the Health and Safety at Work Act 1974


Leonard Coombe reserves the right to amend or withdraw promotions at any time.

Your Online Account When using this website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.
When registering your details please ensure that the information you provide to us is complete and correct, and advise us as soon as possible should this change or you wish your details removed.
Leonard Coombe reserves the right to change or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.